The Sarbanes Oxley Act Of 2002 - 1614 Words

The Sarbanes-Oxley Act of 2002 (SOX) was enacted to bring back public trust in markets. Building trust requires ethics within organizations. Through codes of ethics, organizations are put in line to conduct themselves in a manner that promotes public trust. Through defining a code of ethics, organizations can follow, market becomes fair for investors to have confidence in the integrity of the disclosures and financial reports given to them. The code of ethics include â€Å"the promotion of honest and ethical conduct, requiring disclosure on the codes that apply to senior financial officers, and including provisions to encourage whistle blowing† (A Business Ethics Perspective on Sarbanes Oxley and the Organizational Sentencing Guidelines). The Sarbanes-Oxley Act was signed into law from public demand for a reform. Even though there are some criticism about it, the act still stands to prevent and punish corporate fraud and malpractice. The Sarbanes-Oxley Act was security law that was birthed from corporate and accounting scandals. The act’s name was drafted from Senator Paul Sarbanes and Congressman Michael G. Oxley. Oxley is a congressman who introduced his Corporate and Auditing Accountability and Responsibility Act to the House of Representatives. Sarbanes was a senator who proposed his Public Company Accounting Reform and Investor Protection act to the senate in 2002. After the public kept on demanding for a reform, both of the proposed acts passed and President George W. BushShow MoreRelatedSarbanes-Oxley Act of 2002985 Words   |  4 Pages Sarbanes-Oxley Act of 2002 Week # 2 Individual Assignment â€Æ' Sox Key Main Aspects for a Regulatory Environment Sarbanes-Oxley Act was passed in 2002 by former president George Bush. Essentially to combat the Enron crisis. The Sox Act basically has regulatory control and creates an enviroment that is looking out for the public. Ideally this regulatory environment protects the public from fraud within corporations. Understanding, that while having this regulatoryRead MoreThe Sarbanes Oxley Act Of 2002 Essay1605 Words   |  7 Pageswell-known acts have been signed into laws by the presidents at the time to protect investors and consumers alike. A brief overview of the Sarbanes-Oxley Act of 2002, a discussion of some of the provisions therein, opinions of others regarding the act and also my personal and professional opinion will be discussed below. The same will be examined about the Dodd-Frank Wall Street Reform and Consumer Protection Act. Senators Paul Sarbanes and Michael Oxley were the sponsors of the Sarbanes-Oxley Act of 2002Read MoreThe Sarbanes Oxley Act Of 20021563 Words   |  7 PagesThe Sarbanes-Oxley Act of 2002 (SOX) was enacted to bring back public trust in markets. Building trust requires ethics within organizations. Through codes of ethics, organizations conduct themselves in a manner that promotes public trust. Through defining a code of ethics, organizations can follow, the market becomes fair for investors to have confidence in the integrity of the disclosures and financial reports given to them. The code of ethics includes the promotion of honest and ethical conductRead MoreThe Sarbanes Oxley Act Of 20021015 Words   |  5 PagesThe Sarbanes-Oxley Act of 2002, also known as the SOX Act, is enacted on July 30, 2002 by Congress as a result of some major accounting frauds such as Enron and WorldCom. The main objective of this act is to recover the investors’ trust in the stock market, and to p revent and detect corporate accounting fraud. I will discuss the background of Sarbanes-Oxley Act, and why it became necessary in the first section of this paper. The second section will be the act’s regulations for the management, externalRead MoreThe Sarbanes Oxley Act Of 2002 Essay1070 Words   |  5 Pagesof Sarbanes-Oxley Act of 2002. This Act was placed into law to protect the consumer against fraudulent activity by organizations. This paper will provide a brief history of the law and discuss some of the ethical components and social implications on corporations. This research will provide information on how the Sarbanes-Oxley Act affects smaller organizations and how it encourages employees to inform of wrong doings. Brief Synopsis of Sarbanes-Oxley The U.S. Congress passed the Sarbanes-OxleyRead MoreThe Sarbanes Oxley Act Of 20022137 Words   |  9 Pagesdishonest act that remained common amongst companies such as Enron, WorldCom, and Tyco was the fabrication of financial statements. These companies were reporting false information on their financial statements so that it would appear that the companies were making profits. However, those companies were actually losing money instead. Because of these companies’ actions, the call to have American businesses to be regulated under new rules served as a very important need. In 2002, Paul Sarbanes from theRead MoreThe Sarbanes Oxley Act Of 20021525 Words   |  7 Pagesthe Sarbanes-Oxley Act of 2002 (Cheeseman, 2013). Congress ordered the Sarbanes-Oxley Act of 2002 (SOX Act) to shield customers from the fraudulent exercises of significant partnerships. This paper will give a brief history of the SOX Act, portray how it will shield general society from fraud inside of partne rships, and give a presumption to the viability of the capacity of the demonstration to shield purchasers from future frauds. History of the SOX Act Congress established the Sarbanes-Oxley ActRead MoreSarbanes Oxley Act of 20021322 Words   |  6 Pagesï » ¿Sarbanes-Oxley Act of 2002 Descriptions of the main aspects of the regulatory environment which will protect the public from fraud within corporations are going to be provided in this paper. A special attention to the Sarbanes – Oxley Act of 2002 (SOX) requirement; along with an evaluation of whether Sarbanes-Oxley Act will be effective in avoiding future frauds based on their implemented rules and regulations. The main aspects of the regulatory environment are based on the different laws and regulationsRead MoreThe Sarbanes Oxley Act Of 2002 Essay1302 Words   |  6 PagesThe Sarbanes-Oxley Act of 2002 was the result of a number of large financial scandals in the United States in the late 1990s and early 2000s. One of the most well-known corporate accounting scandals was the Enron scandal, which was exposed in 2001. Enron, an energy company that was considered one of the most financially sound corporations in the United States before the scandal, produced false earnings reports to shareholders and kept large debts off the accounting books (Peavler, 2016). Enron executivesRead MoreThe Sarbanes-Oxley Act of 20024779 Words   |  20 PagesThe Sarbanes-Oxley Act of 2002Introduction2001-2002 was marked by the Arthur Andersen accounting scandal and the collapse of Enron and WorldCom. Corporate reforms were demanded by the government, the investors and the American public to prevent similar fut ure occurrences. Viewed to be largely a result of failed or poor governance, insufficient disclosure practices, and a lack of satisfactory internal controls, in 2002 George W. Bush signed into law the Sarbanes-Oxley Act that became effective on

Laws Influence on Morals - 1738 Words

In the Oxford dictionary law is defined as the system of rules which a particular country or community recognizes as regulating the actions of its members and which it may enforce by the imposition of penalties. In other word its is regulations and principles established in a community to be applied to its people and those who do not follow these rules could face punishments which are possible to have an effect on the persons liberty. [Oxford Dictionaries [online]. (2014). From: http://www.oxforddictionaries.com/definition/english/law. [Accessed 18 March 2014] Morals are a set of beliefs that people follow based on their culture and society. They are also based on an individual’s interpretation of what is good and what is not, so they are almost always different for different individuals. They are not written rules, they can be interpreted differently based on factors such as: culture, society, religion and the way an individual was brought up. There might be a set of values, which may be common in society. These are what society finds acceptable. A lot of the societies today are pluralistic. This means that people of different religions, races, social classes etc. live together in a society and continue to have their own unique traditions and interest. David Emile Durkeim was a French philosopher, considered to be the father of sociology. In one of his books he wrote that traditional societies feature people engaging in the same activities and rituals, usually embodiedShow MoreRelated WorldCom and The Mississippi Scheme Scandals Essay1704 Words   |  7 Pagessuperiors. The Duke of Orleans became the Regent of France in 1715 and served as the ruler while the heir to the throne was a minor. Regent knew of John Laws financial expertise and asked for his advice and assistance in straightening out Frances financial mess left over from years of uncontrolled spending under Louis XIV. The Regent approved Law’s scheme and allowed it to happen. John Law was the founder of the Mississippi Scheme. He was the Controller General and Superintendent General of FinanceRead MoreThe Metaphysics Of Morals1418 Words   |  6 Pagesof the Metaphysics of Morals by Emmanuel Kant, we are presented with this conception of Kant’s called â€Å"the Form of Law.† With the discussion of the Form of Law, we will also come to encounter both moral law and the categorical imperative. Kant’s notion of the Form of Law, we will later see has a great deal of significance within the Groundwork of the Metaphysics of Morals. Within the discussion of the Form of Law’s significance in the Groundwork of the Metaphysics of Morals, Kant also provides usRead MoreAspects Of An 18 Year Old s Development1154 Words   |  5 Pagesdevelopment influences who he becomes. Psychologists such as Piaget, Kohlberg, and Erikson have attempted to explain different facets of the cognitive development of humans in stages. However, this may not a s clearly demonstrate cognitive development as personal experiences and observations. I asked my sister, Joanna, a series of questions pertaining to different aspects of her cognitive development including parental and peer influences during adolescence, increasing independence, and moral reasoningRead MorePerspectives Of Ideals And Realities Through Yun1215 Words   |  5 Pages†¦ we would hold hands and ask, ‘Where are you going?’ We felt furtive, as if we were afraid others would see us †(Shen Fu 33). In this example, Yun went beyond the chinese standards and allowed her emotions for Shen Fu to cloud her judgment and influence her sense of what was socially acceptable. In Position of Women in Early China, the appropriate etiquette for a proper woman was described by Meng Mu, from â€Å"The Mother of Meng K’o of Tsou†. Meng Mu told her son the three obediences a woman must possessRead MoreSeparation between Law and Morality1919 Words   |  8 Pagesnecessary connection between legal and moral norms . However According to, (Payne, 1976, p. 317)In a legal system the existence of any rule may be verified, questions about the moral/non-moral value of it may be raised, also questions about the validity of every rule except the rule of recognition . With this acceptance of a social rule, Hart can preserve the fundamental contention of legal positivism, that there is a factual criterion for distinguishing law from morals. All legal rules of a society canRead More Summary and Analysis of The Man of Laws Tale Essay1913 Words   |  8 PagesSummary and Analysis of The Man of Laws Tale Fragment II The Words of the Host to the Company and Prologue to the Man of Laws Tale: The host speaks to the rest of the travelers, telling them that they can regain lost property but not lost time. The host suggests that the lawyer tell the next tale, and he agrees to do so, for he does not intend to break his promises. He says that we ought to keep the laws we give to others. He even refers to Chaucer, who works ignorantly and writes poorlyRead MoreWhat Makes Good Life?1100 Words   |  5 Pagesto find God’s blessings or messages for direction and guidance. I grew up fairly atheist and didn t attend a formal church service until after I married her eldest son. I utilized this interview opportunity to get an understanding of some of my in-law’s views and learned that my initial hypothesis of her answers were not necessarily completely accurate. What do you think is the Good life? â€Å" I think the good life is living comfortably enough that you are able to dedicate yourself to benefit othersRead MorePhilosophy and Democracy1681 Words   |  7 Pagesâ€Å"impact† and â€Å"influence† (117; 122). According to Dworkin’s ‘equality of impact’, vertical equality of power between citizens and officials is implausible; while horizontal equality of power between different citizens appears too unassuming (121). In contrast, Dworkin’s adverse view on the ‘equality of inï ¬â€šuence’ developed, in part because of its insensitivity towards illegitimate, and legitimate sources of unequal influence of democratic processes; e.g., illegitimate influences of wealth, andRead MoreThe Field Of Legal Theory Is Continually Being Refined1469 Words   |  6 Pagesauthors influenced the thinking of Hart and Kelsen, and those three are Thomas Hobbes, David Hume, and Immanuel Kant. Thomas Hobbes began the intellectual chain which eventually led to the positivist works of Hart and Kelsen. Hobbes had a significant influence on the thinking of many legal positivists. Some of Hobbes most important concepts that align well with legal positivism are that the laws are the will of the sovereign, that the law is not a universal concept, and that man imposes a meaning on theRead MoreThe Rule Of Law And Police Force Ethics1304 Words   |  6 PagesSchwartz, 2007). Brien (1999) refers to the Rule of Law as â€Å"ideal†, suggesting that the need for governance is universal. Liberals who are exponents of the Rule of Law argue that it is inherently liberal in character and espouses certain universal moral principles (Trebilcock Daniels, 2009). The core values underlying the Rule of Law include legality, certainty, consistency, accountability, due process, and access to justice (or natural justice) (Trebilcock Daniels, 2009). These values constitute

Poverty and Rural Areas Free Essays

string(97) " program of the present Administration of conditional cash transfers to the poorest of the poor\." I-INTRODUCTION Poverty remains the most critical social problem that needs to be addressed. Philippines’ poverty line marks individuals earning less than 16,841 Peso a year. According to the data from the National Statistical Coordination Board, more than one-quarter (26. We will write a custom essay sample on Poverty and Rural Areas or any similar topic only for you Order Now 5%) of the population falls below the poverty line in 2009. ]This figure is a much lower figure as compared to the 33. 1% in 1991. The decline has been slow and uneven, much slower than neighboring countries who experienced broadly similar numbers in the 1980s, such as People’s Republic of China (PRC), Thailand, Indonesia (which poverty level lies at 8. %) or Vietnam (13. 5%). This shows that the incidence of poverty has remained significantly high as compared to other countries for almost a decade now. The unevenness of the decline has been attributed to a large range of income brackets across regions and sectors, and also unmanaged population growth. The Philippines poverty rate is roughly the same level as Haiti. The government planned to eradicate poverty as stated in the Philippines Development Plan (PDP). The PDP for the next six years are an annual economic growth of 7-8% and the achievement of the Millennium Development Goals (MDGs). Under the MDGs, Philippines committed itself to halving extreme poverty from a 33. 1% in 1991 to 16. 6% by 2015. Understanding Philippine poverty II-CURRENT ISSUES Understanding Philippine poverty By BERNARDO VILLEGAS MANILA, Philippines – There have literally been dozens of studies on Philippine poverty over the last decade or so, by economists in Philippine universities, the World Bank, the Asian Development Bank and other international agencies. The latest one is entitled â€Å"Examining recent trends in poverty, inequality, and vulnerability† written by Dr. Jose Ramon Albert and Mr. Andre Philippe Ramos of the Philippine Institute for Development Studies (PIDS) which has produced over the years some very useful policy-oriented studies that can guide decision making in both the government and the private sector. The conclusion of the study is not a very happy one. As based on statistics released by the National Statistical Coordination Board (NSCB) for 2000, 2003, and 2006, poverty in the Philippines is seen not to have substantially changed since the start of the millennium. Although there was a reduction of the proportion of the population who were considered poor from 33. 6 percent in 2000 to 30 percent in 2003, the poverty rate in 2006 increased to practically where it was at the beginning of the millennium at 32. 9 percent. Poverty has remained mostly unchanged and has also continued to be a predominantly rural phenomenon, with three out of every four persons found in the rural areas. The outlook looks even bleaker if the Philippine economy continues to grow at the same pace as it did in the last decade or so. It will take more than 17 years for half of the poor to exit poverty even if the per capita incomes of all persons in the country were to increase uniformly by 2 percent annually (adjusted for inflation). It will take an average time of 40 years for the poor to exit poverty if annual growth per capita is at 1 percent. It is quite evident from these projections that the Philippine economy must grow at 7 percent or more annually for the next ten or more years for there to be a significant reduction in poverty. A 7 percent growth in GDP would mean about 5 percent annual growth in per capita income since population growth is a little under 2 percent per annum. The experiences of the East Asian countries over the last twenty years (especially China) is that a growth of at least 7 percent in GDP annually for 20 years or more can make a significant dent on mass poverty. The Philippines has not attained this sustained growth of 7 percent or more over the last two decades mainly because of flawed economic policies based on import-substitution industrialization and an utter neglect of countryside and agricultural development. We can be optimistic that the 7 percent or more growth is attainable in the next decade or so because lessons have been learned from the past errors. Today, there is greater emphasis on export-oriented industrialization and more importantly, there is keener focus on rural and agricultural development. A greater portion of the capital budget of the Government is being spent on farm-to-market roads, irrigation systems, and post-harvest facilities. No longer is agriculture considered as the Cinderella of development. The study of Dr. Albert and Mr. Ramos also showed that in the rural areas, those at the lower and middle portions of the income distribution benefited less from growth during the period studied than those at the upper end of the distribution. They found out that while inequality went down as a whole for the country and urban areas for the period 2000 to 2006, the rural areas suffered from increased inequality largely brought about by differences in the top of the income distribution ladder. In view of these changes in income distribution, headcount poverty in the country decreased only by 0. 7 percent. Had there been no worsening of the inequality seen in the rural areas where the upper-income groups were the ones who benefited more from growth, headcount poverty would have fallen from 33. 6 percent to 22. 6 percent. The very modest gains in the fight against poverty can be attributed to improper targeting mechanisms for propoor projects and the absence of monitoring and evaluation systems for program implementation. The authors recommended that propoor public interventions that do not seem to have an impact should be reoriented, especially those with implementation and targeting issues. Policies and programs oriented toward the prevention of the transmission of poverty from one generation to the next, â€Å"especially by way of human resource investments and population management† must be essential components of any sustainable reduction strategy of poverty and vulnerability. The authors have something positive to say about the controversial program of the present Administration of conditional cash transfers to the poorest of the poor. You read "Poverty and Rural Areas" in category "Essay examples" They opine that a conditional cash transfer program, if well executed and monitored, shows promise. Improving nonfarm income in rural areas must also be a policy thrust. My view is that these nonfarm incomes can come from tourism, transport and telecom, processed food products, housing and construction, garments and clothing accessories and other small and medium-scale enterprises that can be located in the rural areas once road and telecom networks are improved. The Philippine nautical highway is a real asset for the mobilization of non-farm rural employment. The Report concludes that sustained economic growth can dramatically reduce poverty (which would mean at least 7% annual GDP growth for the next twenty years) but this entails a serious management of resources, â€Å"including population management. If by population management, the authors mean a drastic redistribution of the 93 million people in the Philippines away from monstrous urban areas like Metro Manila to the sparsely populated regions such as Isabela, Cagayan, Aurora, Quezon, Bicol, Leyte, Samar and numerous other rural areas, then they are right. With improved rural infrastructures such as farm-to-market roads, domestic seaports and airports, telecom facilities and educational institutions, this more efficient distribution of population will go a long way to reducing poverty in the rural areas. But if they mean reducing family sizes, the authors are contradicting themselves. They repeat over and over again that poverty is predominantly a rural phenomenon and is concentrated in the households of small farmers who are poor because they have been deprived by the State of the support infrastructures they need to earn decent incomes. They have to draw water from the rivers, plow their fields with the most primitive methods, bring their goods to the market using roads in the most horrible state of disrepair, etc. How can you tell these rural families to have only two children? The only resources they have precisely are their children, who many times are asked to leave school at an early age because they are needed for farm work. Until the rural infrastructures are significantly improved, these rural families would need and want to have many children. III-DEDUCTIVE REASONING REFLECTING: IF POVERTY WILL HAPPEN TO OUR FAMILY WE WILL FACE IT TOGETHER I WILL HELP MY PARENTS TO EARN MONEY SO THAT WE CAN EAT 3X A DAY . INTERPRETING: Condition  where people’s basic  needs  for  food, clothing, and shelter are not being met. Poverty is generally of two  types: (1) Absolute poverty is synonymous with destitution and occurs when people cannot  obtain  adequate  resources  (measured in  terms  of  calories  or nutrition) to  support  a minimum level of physical  health. Absolute poverty  means  about the same everywhere, and can be eradicated as demonstrated by some  countries. (2) Relative poverty occurs when people do not enjoy a certain minimum level of living standards as determined by a  government  (and enjoyed by the  bulk  of the  population) that vary from country to country, sometimes within the same country. Relative poverty occurs everywhere, is said to be increasing, and may never be eradicated. APPLYING: More people need to realize that jail really is not worth the trouble, when a legal system for earning is available, as long as, one is willing to learn about it. Those who work jobs that they hate, do so, because they have no other choice or cannot see what other choices they do have. Millions of people go to work every day, angry with their boss or superior, and dread walking in the door. Their job does nothing to stimulate their learning or allow them to gain anything new. It is a damn shame that many jobs have become departmentalized dead-end, non-money making positions. You routinely go in and do the same thing over again, there is no growth out of your position. It is not meant to have a direct impact on profits, but does have an indirect effect on profits. The poverty problem, like I said earlier, is just a lack of knowledge. There are plenty of people who simply do not have the knowledge they need or require, to progress forward. There are some people who have addiction problems, and ended up homeless, because they were most likely not brought up properly. This is attributed to many different factors, but most of all family. EVALUATING: Rapid Population Growth Given that the population of the Philippines is increasing at a rapid rate of 2. 36% per year, it can be translated as an increase of more than 5,000 people daily in a country, which already has an increase of more than four million poor people since 1985. In 1985, the absolute number of people living in poverty was 26. 5 million. This increased to 30. 4 million in 2000 and from 2006 to 2009, increased by almost 970,000 Filipinos from 22. 2 million to 23. 1 million. As the Philippines has financially limited resources and a high poverty rate, the rapid increase in population has become a problem because there is already insufficient resources to support the population, which leaves much fewer resources to improve the economy. From 2003 to 2006, even though the Philippines experienced above-average economic growth, the poverty incidence actually increased as a result of its population growth rate. Unemployment Poverty reduction has not kept up with GDP growth rates, largely due to the high unemployment rate, high inflation rate and wide income inequality. From 2000 to 2009, the economy of Philippines grew by 3. 2% on average annually, which was on par with the economic performance of its neighbors. However, this recent growth did not translate into more jobs. Unemployment in the Philippines has been high in comparison to its neighbors, at around 7. 5% to 8. 0% since 2006. Sources: Philippine Development Plan: Asian Development Bank (ADB), 2010; National Statistical Coordination Board (NSCB) *Average for the period 2001-2010 As the world’s second largest archipelago, the Philippines have faced difficulty in job creation due to its inability to attract more foreign, direct investments. Diwa Guinigundo, whom is the Central Bank Deputy Governor, mentioned that while capital flows are turning to the emerging markets, foreign, direct investments to the Philippines remain relatively low due to the weak investment climate. The Philippines have hefty business procedures, poor tax and customs administration, weak protection against expropriation and high-energy cost. This poor investment climate has limited the Philippines ability to grow and create jobs. Therefore, the poverty rate remains constant over the years. SOLVING PROBLEM: 1. Employment generation Carefully and extensively planned employment programs funded by the government can spur growth in jobs. Industries requiring substantial labour forces can also be given significantly larger aid from the government. Focus should be placed on developing companies that offer sustainable and long-term jobs to the community. Companies should also budget sufficiently for employee training and related community programs, so that employees and prospective employees can keep their skills relevant and up-to-date. 2. Drawing on various social institutions to fund poverty fighting programs e. g. charities, research institutions, U. N. , non-profit organizations, universities. Money funnelled from every organization available adds up to powerful sums that can produce tangible change. When organizations develop an interest, albeit vested, they tend to be more strongly motivated. Organizations that have a concrete goal to achieve with strict project plans are able to efficiently concentrate their efforts into producing change. For this reason charities with numerous middlemen organizations should be discouraged to ensure money reaches those in need. Importance should be given to organizations that follow the teach a man to fish ideology rather than the give the man a fish one, unless in extremely dire emergency circumstances. 3. Transparency in government spending Where and how a government chooses to spend taxpayers’ money and its own revenue should be visible to the media and the common man. This makes governments accountable for their actions and inaction becomes easier to pinpoint and address. It also discourages corruption in government systems. For example, transparency will be especially beneficial to civilians whose government might be allotting money to its nuclear weapons program instead of to its poverty programs. CONCLUSION The main problem in our country nowadays is poverty. Many experts made a research on how to solve it. Most in the community of the Philippines are graving. But sad to say that until now it is still in the stage of calamity. Poverty happens everywhere. They think citiesmay offer them a better-off living. They think they’ll be much better off living in the cities than in their own villages, which only offer them natural resources. Being rich and having a great sum of money instantly are often the cause of massive exodus. What happens later is beyond their expectations; they become jobless, homeless, and the worse impact is that they are unable to return to their villages for they don’t even have money to return. Most poor people who battle hunger deal with chronic undernourishment and vitamin or mineral deficiencies, which result in stunted growth, weakness and heightened susceptibility to illness. Poor children are the most prone to this and are often the victims to malnutrition, deficiencies, diseases and ultimately deaths caused by hunger. The persons who are in the position must have enough knowledge about the solutions on the problem. They should make a step by step process to ensure the proper on the global major problem. How to cite Poverty and Rural Areas, Essay examples

Miscommunications with a Brazilian Auto Parts Manufacturer Essay Example For Students

Miscommunications with a Brazilian Auto Parts Manufacturer Essay What are three of the cultural missteps that Wally Astor and his father-in-law, Henry Williams, made in this scenario? Why do you think this happened? ) If this was a native of Brazil and advising American business representatives on what to do when align with Brazilian business partners, what would you tell the Americans about Brazilian culture? 3) Imagine that the situation in this case study was reversed, that is, Brazilian business man were coming to the IS_S. To look for a supplier. What would you tell the Brazilian about American business culture to prepare them for success? Mr.. Williams, president Of Lucky Auto Parts Company and his son-in-law Mr Astor were about to embark on a business venture in Brazil. They were set up to meet Mr Silva and Mr We will write a custom essay on Miscommunications with a Brazilian Auto Parts Manufacturer specifically for you for only $16.38 $13.9/page Order now Ventura, President and sales manager Of a mid-size auto parts manufacturer company in Brazil. The meeting was all set up until Mr Williams decided he could not go because something came up at the last minute. So he decided to send his son-in-law in his place. This happened very quickly and Mr William felt that since it took a long time to set up the meeting, he did not want to cancel it. He also felt that sending his son-in-law in his place shouldnt be a big deal. Mr Silva and Mr Ventura met MR.. Astor at the airport; however, they did not know Mr Williams would not be attending their meeting. They were surprised. Not only were they surprised that Mr Williams id not show, but they were surprised that Mr Astor was dressed in jean when he got off the plane. Once they accepted the tact that Mr Williams was not attending, they wanted to whine down for the evening and take Mr Astor to his hotel. Mr Astor responded with, let get straight to the meeting. He told them that he was leaving the next day because he had other plans, Again the men from Brazil were a little taken back. Mr Astor was a little surprise also when he realized that they wanted to start everything in the morning and they expected him to be there for a few days. A huge case of miscommunication! There were overall other things that happen that made the men looked at each other in peculiar manner. That night Mr Williwaws son-in-law called him and explained all that had happened. Mr Williams immediately knew that he had made a mistake by not going on the trip. He apologized to Mr Astor for putting him that situation. He told Mr Astor What he needed to do to help rectify the situation. Mr William realized that Mr Astor was not prepared for the culture shock. Question I What are three of the culture missteps that Wally Astor and his father-in-law, Henry Williams, made in this scenario? Why do you think this appended? Answer: Misstep #1 Mr Williams assumed that his presence at the meeting was not that Important and that he could be replace by anyone who could discuss the business. He did not understand the importance Of him being at the meeting. Misstep #2 They both made the assumption that business is handled the same way in Other parts Of the world like they are in America. Traveling to a business appointment can be done in casual attire, running straight into a meeting and business cards are informational only and review at your leisure. Thinking that business can be handled like fast food operation; get if the plane, start taking about a business relationship and jump back on the plane in a few hours. Misstep #3 The both failed to do any preparation work for their trip to Brazil. Question 2: If you were a native of Brazil and advising American business representatives on what to do when talking with Brazilian business partners, what would you tell the Americans about Brazilian culture? Answer: Handshaking, often for a long time, is common, Shake hands for hello and goodbye; use good eye contact; when leaving a small group, be sure to shake hands with everyone present. .ua22bef8175d57633657d3954f5daa98e , .ua22bef8175d57633657d3954f5daa98e .postImageUrl , .ua22bef8175d57633657d3954f5daa98e .centered-text-area { min-height: 80px; position: relative; } .ua22bef8175d57633657d3954f5daa98e , .ua22bef8175d57633657d3954f5daa98e:hover , .ua22bef8175d57633657d3954f5daa98e:visited , .ua22bef8175d57633657d3954f5daa98e:active { border:0!important; } .ua22bef8175d57633657d3954f5daa98e .clearfix:after { content: ""; display: table; clear: both; } .ua22bef8175d57633657d3954f5daa98e { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ua22bef8175d57633657d3954f5daa98e:active , .ua22bef8175d57633657d3954f5daa98e:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ua22bef8175d57633657d3954f5daa98e .centered-text-area { width: 100%; position: relative ; } .ua22bef8175d57633657d3954f5daa98e .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ua22bef8175d57633657d3954f5daa98e .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ua22bef8175d57633657d3954f5daa98e .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ua22bef8175d57633657d3954f5daa98e:hover .ctaButton { background-color: #34495E!important; } .ua22bef8175d57633657d3954f5daa98e .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ua22bef8175d57633657d3954f5daa98e .ua22bef8175d57633657d3954f5daa98e-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ua22bef8175d57633657d3954f5daa98e:after { content: ""; display: block; clear: both; } READ: Dear Shakespeare: A Critique of The Tempest EssayWhen women meet, they exchange kisses why placing their cheeks together and kissing the air First names used often, but titles important Music and long animated conversation are favorite Brazilian habits. When conversing, interruptions viewed as enthusiasm. Brazilian enjoy joking, informality, and friendships Portuguese is the language of Brazil Good conversation topics: soccer, family, and children Bad conversation topics: Argentina, politics, poverty, religion, and the Rain Forest Stay away from phases such as, Is it true that everyone in Brazil is either very rich or very poor? It is very likely you will be talking with someone that isnt either one Question 3: Imagine that the situation in this case was reversed, that is, the Brazilian businessmen were coming to the U. S. To look for a supplier. What would you tell the Brazilian about American business culture to prepare them for success? Answer: American greetings are generally quite informal. This is not intended to show lack of respect, but rather a manifestation of the American belief that everyone is equal. Americans view the business card as a source of future information and tend to exchange cards casually. There is no set ritual for exchanging business cards, Negotiations may seem rushed to you, Remember that time is money to Americans and that they may not think that building a relationship with potential business partners is necessary, Do not be afraid of hurting someones feelings by responding no to an invitation. People will be offended if you say you will attend and then do not cone. Americans prefer directness in communication. When Americans say yes or no, they mean precisely that. Maybe really does mean it might happen; it does not mean no.

Skoda UKs management Essay Example

Skoda UKs management Essay This case study focuses on how Skoda UKs management built on all the areas of the strategic audit. The outcome of the SWOT analysis was a strategy for effective competition in the car industry. The audit provided a summary of the businesss overall strategic position by using a SWOT analysis. SWOT is an acronym which stands for: * Strengths the internal elements of the business that contribute to improvement and growth * Weaknesses the attributes that will hinder a business or make it vulnerable to failure Opportunities the external conditions that could enable future growth * Threats the external factors which could negatively affect the business. INTRODUCTION Skoda is a global brand offering a range of products in a highly competitive and fragmented market. The company must respond positively to internal and external issues to avoid losing sales and market share. A SWOT analysis brings order and structure to otherwise random information. The SWOT model helps managers to look int ernally as well as externally. The information derived from the analysis gives direction to the strategy.It highlights the key internal weaknesses in a business, it focuses on strengths and it alerts managers to opportunities and threats. Skoda was able to identify where it had strengths to compete. The structured review of internal and external factors helped transform Skoda UKs strategic direction. The case study shows how Skoda UK transformed its brand image in the eyes of potential customers and build its competitive edge over rivals. By developing a marketing strategy playing on clearly identified strengths of customer happiness, Skoda was able to overcome weaknesses.It turned its previously defensive position of the brand to a positive customer-focused experience. The various awards Skoda has won demonstrate how its communications are reaching customers. Improved sales show that Skoda UKs new strategy has delivered benefits. In 1895 in Czechoslovakia, two keen cyclists, Vaclav Laurin and Vaclav Klement, designed and produced their own bicycle. Their business became Skoda in 1925. Skoda went on to manufacture cycles, cars, farm ploughs and airplanes in Eastern Europe. Skoda overcame hard times over the next 65 years. These included war, economic depression and political change.By 1990 the Czech management of Skoda was looking for a strong foreign partner. Volkswagen AG (VAG) was chosen because of its reputation for strength, quality and reliability. It is the largest car manufacturer in Europe providing an average of more than five million cars a year giving it a 12% share of the world car market. Volkswagen AG comprises the Volkswagen, Audi, Skoda, SEAT, Volkswagen Commercial Vehicles, Lamborghini, Bentley and Bugatti brands. Each brand has its own specific character and is independent in the market. Skoda UK sells Skoda cars through its network of independent franchised dealers.To improve its performance in the competitive car market, Skoda UK†s m anagement needed to assess its brand positioning. Brand positioning means establishing a distinctive image for the brand compared to competing brands. Only then could it grow from being a small player. To aid its decision-making, Skoda UK obtained market research data from internal and external strategic audits. This enabled it to take advantage of new opportunities and respond to threats. To work on the strengths, Skoda UK carried out research. It asked customers directly for their opinions about its cars.It also used reliable independent surveys that tested customers feelings. For example, the annual JD Power customer satisfaction survey asks owners what they feel about cars they have owned for at least six months. JD Power surveys almost 20,000 car owners using detailed questionnaires. Skoda has been in the top five manufacturers in this survey for the past 13 years. In Top Gears 2007 customer satisfaction survey, 56,000 viewers gave their opinions on 152 models and voted Skoda t he number 1 car maker. Skodas Octavia model has also won the 2008  Auto Express  Driver Power Best Car.Skoda attributes these results to the business concentrating on owner experience rather than on sales. It has considered the human touch from design through to sale. Skoda knows that 98% of its drivers would recommend Skoda to a friend. This is a clearly identifiable and quantifiable strength. Skoda uses this to guide its future strategic development and marketing of its brand image. Strategic management guides a business so that it can compete and grow in its market. Skoda adopted a strategy focused on building cars that their owners would enjoy. This is different from simply maximizing sales of a product.As a result, Skodas biggest strength was the satisfaction of its customers. This means the brand is associated with a quality product and happy customers. Skoda UKs analysis showed that in order to grow it needed to address key questions about the brand position. Skoda has on ly 1. 7% market share. This made it a very small player in the market for cars. The main issue it needed to address was: how did Skoda fit into this highly competitive, fragmented market? Perceptions of the brand This weakness was partly due to out-dated perceptions of the brand. These related to Skodas eastern European origins.In the past the cars had an image of poor vehicle quality, design, assembly and materials. Crucially, this poor perception also affected Skoda owners. For many people, car ownership is all about image. If you are a Skoda driver, what do other people think? From 1999 onwards, under Volkswagen AG ownership, Skoda changed this negative image. Skoda cars were no longer seen as low-budget or low quality. However, a brand health check in 2006 showed that Skoda still had a weak and neutral image in the mid-market range it occupies, compared to other players in this area, for example, Ford, Peugeot and Renault.This meant that, whilst the brand no longer had a poor im age, it did not have a strong appeal either. - Change of direction This understanding showed Skoda in which direction it needed to go. It needed to stop being defensive in promotional campaigns. The company had sought to correct old perceptions and demonstrate what Skoda cars were not. It realized it was now time to say what the brand does stand for. The marketing message for the change was simple: Skoda owners were known to be happy and contented with their cars.The car-buying public and the car industry as a whole needed convincing that Skoda cars were great to own and drive. Opportunities occur in the external environment of a business. These include for example, gaps in the market for new products or services. In analyzing the external market, Skoda noted that its competitors marketing approaches focused on the product itself. Many brands place emphasis on the machine and the driving experience: * Audi emphasizes the technology through its strapline, Vorsprung Durch Technik (adv antage through technology). * BMW promotes the ultimate driving machine.Skoda UK discovered that its customers loved their cars more than owners of competitor brands, such as Renault or Ford. - Differentiation Information from the SWOT analysis helped Skoda to differentiate its product range. Having a complete understanding of the brands weaknesses allowed it to develop a strategy to strengthen the brand and take advantage of the opportunities in the market. It focused on its existing strengths and provided cars focused on the customer experience. The focus on happy Skoda customers is an opportunity.It enables Skoda to differentiate the Skoda brand to make it stand out from the competition. This is Skodas unique selling proposition (USP) in the motor industry. Threats come from outside of a business. These involve for example, a competitor launching cheaper products. A careful analysis of the nature, source and likelihood of these threats is a key part of the SWOT process. The UK ca r market includes 50 different car makers selling 200 models. Within these there are over 2,000 model derivatives. Skoda UK needed to ensure that its messages were powerful enough for customers to hear within such a crowded and competitive environment.If not, potential buyers would overlook Skoda. This posed the threat of a further loss of market share. Skoda needed a strong product range to compete in the UK and globally In the UK the Skoda brand is represented by seven different cars. Each one is designed to appeal to different market segments. For example: * Skoda Fabia is sold as a basic but quality city car * Skoda Superb offers a more luxurious, up-market appeal * Skoda Octavia Estate provides a family with a fun drive but also a great big boot. Pricing reflects the competitive nature of Skodas market. Each model range s priced to appeal to different groups within the mainstream car market. The combination of a clear range with competitive pricing has overcome the threat of th e crowded market. Environmental constraints The following example illustrates how Skoda responded to another of its threats, namely, the need to respond to EU legal and environmental regulations. Skoda responded by designing products that are environmentally friendly at every stage of their life cycle. For example:- * Recycling as much as possible. Skoda parts are marked for quick and easy identification when the car is taken apart. Using the latest, most environmentally-friendly manufacturing technologies and facilities available. For instance, painting areas to protect against corrosion use lead-free, water based colours. * Designing processes to cut fuel consumption and emissions in petrol and diesel engines. These use lighter parts making vehicles as aerodynamic as possible to use less energy. * Using technology to design cars with lower noise levels and improved sound quality. Benefits of the analysis Skoda UKs analysis answered some key questions. It discovered that: * Skoda c ar owners were happy about owning a Skoda The brand was no longer seen as a poorer version of competitors cars. However: * the brand was still very much within a niche market * A change in public perception was vital for Skoda to compete and increase its market share of the mainstream car market. The challenge was how to build on this and develop the brand so that it was viewed positively. It required a whole new marketing strategy. - Unique selling proposition Skoda UK has responded with a new marketing strategy based on the confident slogan, the manufacturer of happy drivers.The campaigns promotional activities support the new brand position. The key messages for the campaign focus on the happy customer experience and appeal at an emotional rather than a practical level. The campaign includes: * The Fabia Cake TV advertisement. This showed that the car was full of lovely stuff with the happy music (Favorite things) in the background. * An improved and redesigned website which is e asy and fun to use. This is to appeal to a young audience. It embodies the message experience the happiness of Skoda online.Customers are able to book test drives and order brochures online. The result is that potential customers will feel a Skoda is not only a reliable and sensible car to own, it is also lovely to own. Analyzing the external opportunities and threats allows Skoda UK to pinpoint precisely how it should target its marketing messages. No other market player has driver happiness as its USP. By building on the understanding derived from the SWOT, Skoda UK has given new impetus to its campaign. At the same time, the campaign has addressed the threat of external competition by setting Skoda apart from its rivals.

Egyptian Music essays

Egyptian Music essays There are no specific words to describe the beauty of Egyptian music. Although I have lived there all my life, I only took notice of the ingenuity around two years ago; when I started playing the guitar. Egypt is located in the heart of the Middle East. It has always been the doors from Africa to Asia and vice versa, therefore, a strategic point on the map. From this, Egypt has been under constant invasion throughout her millennia life, for both her strategic point and wealth. However, it also brought in different cultures into the existing one, and blended in perfectly. So, in time Egyptian culture became a mix of different backgrounds, and that affected its music greatly. Being the latest occupants of Egypt, music from the vast Arabian Desert is probably the main style and influence in music today. If you listen to Egyptian music today, you will hear a distinctive beat that is almost in every song, sort of like the 16 beat of western music. Conversely, it does not mean that Egyptian music is based upon rhythm; it is actually the melody that is most important and professionally done. One can only describe the melody as an arabesque painting. In arabesque, there are many fine delicate curves that branch out and are interwoven through each other, but if you look closely, you will find a centre to the picture where all the curves seem to originate from. To understand melody, one must know about scales and instruments used. Though traditional Western music uses only whole-step and half-step intervals, Arab melodies often incorporate quartertones to create such intervals as quartertones, three-quarter tones, five-quarter tones, and one-and-a-half tones. By combining a number of these intervals to form scale like segments, and further combining these formed segments, a type of melodic mode may be created on which Arab improvisations or compositions are based. To implement this on an instrument, especially a stringed one, it has to be ...

Differentiated Instruction Teaching Learners with Varying Abilities Research Paper

Differentiated Instruction Teaching Learners with Varying Abilities - Research Paper Example Teachers who adopt differentiated instruction often give children choices. They are flexible in the way they deliver content and exhibit creativity within the classroom. Availability of choice is only possible through an understanding of the knowledge that is needed to complete tasks. The educator must combine this knowledge with the children’s ability to develop and process skills and concepts. Catering to the needs of students with divergent abilities is at the heart of this teaching strategy. Historical summary of literature Differentiated instruction is nothing new in teaching circles. It has been in practice from as far back as the 1970s. However, at the time, educators that implemented the model had not identified a universal name for it. They were simply catering to the needs of their students. Therefore, the literature on the subject during this decade mostly focuses on the learning theories that support differentiated instruction. Some educational theorists wrote a lo t about the need for differentiated instruction. One such individual was Lev Vygotsky, who established the zone of proximal development theory (Logan, 2012). It was his work that formed some of the theoretical foundations of this teaching practice today. Vygotsky, in 1978, states that every learner has a zone of proximal development. At this level, the child will experience learning in a manner that is challenging but not too difficult for the child. An educator who meets the child at their zone of proximal development will promote teaching in the most effective way. They will provide instruction in a context that matches the readiness level of the child. Writers in the subsequent decade also examined the plausibility of differentiated instruction. Some looked at its effects while others counterbalanced this with a number of arguments. In 1987, Slavin highlighted the dangers of grouping students according to their ability. He studied analyses done in various schools and found that r egrouping of math students led to poorer achievement in schools that maintained the practice. The debate over differentiated teaching was just picking up momentum in the 1980s. During the 1990s, most literature on the subject revolved around proving that differentiated instruction can work. Sternberg and Grigorenko carried out a study to assess the impact of differentiated instruction in 1999. The investigators used students’ grade performance to determine whether this teaching model was effective. In order to sufficiently assess whether differentiated instruction had taken place, they looked at whether teachers attempted to match thinking styles with content. The two authors explained that a student could belong to one of three thinking styles. They could be practical thinkers who thrive in active-forms of delivery. Alternatively, creative thinkers require a different approach because they tend to look for hidden meanings. Thirdly, a student could be an analytical thinker wh o can find solutions in a seemingly complex set of variables. Matching instruction to these individuals’ thinking styles is what made the difference in their learning outcomes (Watts-Taffe et. a.l., 2012). One of the most influential theorists in this field is Carol Tomlinson. Differentiated instructions were spreading throughout various schools in the 90s.  It was necessary to look at the obstacles to implementation, which this writer studied intensely.     Ã‚  

Cyber attack why and how Research Paper Example | Topics and Well Written Essays - 1750 words - 1

Cyber attack why and how - Research Paper Example ernet governance is subjected to various political and economic difficulties along with lack of opportunities for assessing different regulatory policies (Shackelford, 2014, p.3). Those who engage in cyber attacks are taking advantage of the fact that any kind of cyber security is far from foolproof. It is possible to exert attack on any secured computer network providing the attacker has the time and resources. This paper will focus on the reasons and process of cyber attacks. Human beings are today increasingly becoming dependent on the Internet with purposes as varied as basic browsing for garnering information to business and monetary transactions. This has no doubt emphasized the expanse of cyberspace and with it enhanced cyber security against potential cyber threats which has been described as â€Å"criminal acts committed using electronic communications networks and information systems or against such networks and systems† (Lagazio et al., 2014, p.59). There are typically three categories of cyber attacks. First, unauthorized intrusions which means the attacker enters another computer system by hacking techniques. Second, viruses or worms that can be transmitted through emails in order to disrupt or delete all data in another computer. Third is denial of service attacks which destroys the functionality of another computer by inundating it with communications (Howitt & Pangi, 2003, p.221). The ubiquity of the Internet has opened avenues for c riminals to execute cyber crimes and use cyber space as their criminal den. When organizations and individuals perform their personal and business activities on the Internet, they remain unaware that the same cyber space is also becoming grounds for criminals to base their cyber attacks. Although this is an indisputable fact that cyber space needs to be protected from such criminals, it is at the same time true that computer engineers have yet to fully comprehend the extent of cyber crime and its consequences. This lack

Should Regulations for Home Schools be Changed Essay

Should Regulations for Home Schools be Changed - Essay Example These tests have the purpose of not only ensuring that the guidelines laid out by the appropriate authorities are being met but also the secondary intent of being able to measure unique and dynamic changes in the student body at the regional and state levels. Due to the fact that no such analysis of homeschoolers is performed at the federal level and no benchmarks are set or analyzed, there is practically no knowledge of how this group effects the overall realization of educational development and achievement within the United States. Although many might argue that there is no need for government to interfere with this process due to the fact that it would be more regulation of otherwise private lives, one can also view the alternative argument relating to the fact that the government of the United States is not only responsible for educational development and achievement for its population but also for the development of a skilled and well balanced workforce to meet the key market n eeds that the 21st century provides (Kunzman, 2009). In this way, one can quickly realize that although certain topics such as reading, literature, and mathematics may be taught by a well skilled and educated parent or care-taker, the fact of the matter is that upper level biology, math, and/or lab sciences require resources and facilities that are not available to the average homeschooler. This creates a fundamental problem. Due to the fact that these lab sciences and upper level studies are not able to be taught by the average home school teacher, they risk being glossed over or not taught at all. This further complicates the educational process due to the fact that there are no preparatory life sciences that can... This essay approves that due to the fact that these lab sciences and upper level studies are not able to be taught by the average home school teacher, they risk being glossed over or not taught at all. This further complicates the educational process due to the fact that there are no preparatory life sciences that can adequately be taught within the home school environment. Naturally, if one takes the path that there should be a higher degree of federal regulation of home schooling, there is the problem of the fact that this level of regulation necessarily impedes many rights and privileges of the private citizen. Although the result may be a net positive, the fact of the matter is that the level of infringements on the personal rights and privileges to the private citizen would be multiple. Moreover, the final issue which this analysis will discuss is perhaps something that is the greatest overall concern with respect to the current economic climate that the nation is faced with. This report makes a conclusion that one can see that a powerful argument exists for the regulation of home schooling as a means to ensure that a high quality of educational attainment is made available to each and every child within the United States. However, due to the key concerns over civil rights and the cost of pursuing such a path, it is the opinion of this author that the situation is small enough at this point to warrant the reaction of a federal authority charged with overseeing and regulating the practice.

Audio spotlight Device

Audio spotlight Device Abstract A directional source of audio sound created using a parametric array, sometimes called an audio spotlight, generates a sound beam that is much narrower than the sound beam generated by a conventional source. It is a very recent technology that creates focused beams of sound similar to light beams coming out of a flashlight. By ‘shining sound to one location, specific listeners can be targeted with sound without others nearby hearing it. It uses a combination of non-linear acoustics and some fancy mathematics. But it is real and is fine to knock the socks of any conventional loud speaker. This acoustic device comprises a speaker that fires inaudible ultrasound pulses with very small wavelength which act in a manner very similar to that of a narrow column. The ultra sound beam acts as an airborne speaker and as the beam moves through the air gradual distortion takes place in a predictable way due to the property of non-linearity of air. Joseph Pompeis Holosonic Research Labs inve nted the Audio Spotlight that is made of a sound processor, an amplifier and the transducer. The targeted or directed audio technology is going to a huge commercial market in entertainment and consumer electronics and technology developers are scrambling to tap in to the market. Audio spot light technology can do many miracles in various fields like Private messaging system, Home theatre audio system, Navy and military applications, museum displays, ventriloquist systems etc .Thus audio spotlighting helps us to control where sound comes from and where it goes! I. Introduction Audio spotlight is a very recent technology that creates focused beams of sound similar to light beams. By ‘shining sound to one location, specific listeners can be targeted with sound without other nearby hearing it, i.e. to focus sound into a highly directional beam. The audio spotlight uses ultrasonic energy to create extremely narrow beam of sound that behave like beam of light. Audio spotlighting exploits the property of non-linearity of air. When inaudible ultrasound pulses are fired into the air, it spontaneously converts the inaudible ultrasound into audible sound tones. like audible sound ultrasound waves, get distorted as they travel through air. The ultrasound waves are breaked into lower frequency, i.e. audible sound waves. so these ultrasound waves can travel along a narrow path, people to left or right of a target remain silence. II. System Requirement A. Hardware Requirement: A transducer(speaker). An amplifier. Coax cable. III. Architecture The ultrasound has wavelengths only a few millimeters long, which are much smaller than the source, and consequently travel in an extremely narrow beam. Of course, the ultrasound, which contains frequencies far outside our range of hearing, is completely inaudible. But as the ultrasonic beam travels through the air, the inherent properties of the air cause the ultrasound to distort (change shape) in a predictable way. This distortion gives rise to frequency components in the audible band, which can be accurately predicted, and therefore precisely controlled. By generating the correct ultrasonic signal, we can create, within the air itself, essentially any sound desired. Note that the source of sound is not the physical device you see, but the invisible beam of ultrasound, which can be many meters long. This new sound source, while invisible, is very large compared to the audio wavelengths its generating. So the resulting audio is now extremely directional, just like a beam of light. Often incorrectly attributed to so-called Tartini tones, the technique of using high-frequency waves to generate low-frequency signals was in fact pioneered by physicists and mathematicians developing techniques for underwater sonar over forty years ago. Through a combination of careful mathematical analysis and engineering insight, the Audio Spotlight sound system has become the very first, and still the only, truly directional audio system which generates low-distortion, high quality sound in a reliable, professional package. IV. System Description The Audio Spotlighting Device consists of a round shaped disc which consists of a transducer, an amplifier and coax cables. Transducer is very discreet, at only 1/2† thick. The transducer comes in two standard sizes 18† round or 24† hexagonal. The cover of the audio spotlight is produced using sublimation printable lycra , this lycra cover can be printed to look like anything that we can take a digital picture of, making integration into an existing display or trade show environment even easier. this lycra cover can be produced with an elastic edge so that it is easily interchangeable. The transducer emits an ultrasound beam. The transducers are driven by small ultrasound amplifiers. The amplifier receives the input signal from a standard audio source such as a computer, CD player or DVD player. The amplifier can currently push the sound signal through the cable 110 long. The amplifier runs on standard 110v or 220v power and is very easily adaptable to European or Asian version of electrical power. Coax cables are used to connect amplifiers to transducers. V. Types A. Direct Audio B. Projected Audio Directed audio can direct sound at a specific target, creating a contained area of listening space which is called â€Å"Direct audio†. Protected audio can bounce can bounce of a sound object, creating an audio image. This audio image gives the illusion of a loudspeaker, which the listener perceives as the source of sound, which is called â€Å"projected audio†. VI. Advantages 1. We can here sounds like music, speeches etc even disturbing others. 2. Army is using this technology which can be very advantageous to security. 3. Creates highly focused beam of sound. 4. Portable. VII. Disadvantages Its highly costly. It can be misused by enemies. Both speaker and amplifier are separate. Maintenance is high. VII. Future Scope Audio Spotlighting really â€Å"put sound where you want it† and will be â€Å"A REAL BOON TO THE FUTURE.† VIII. Conclusion It can be concluded that sound can be forced to make travel in one direction by using the technology audio spotlighting. We can here sounds like music, speeches even disturbing others. References 1. B.PREMLET ,Engineering physics 2. D. Meyer. Computer Simulation of Loudspeaker Directivity, J. Audio Eng. Soc 3. Houghton Mifflin Company,2006 The American heritage Dictionary of English language, 4. J. Eargle, Loudspeaker Handbook, Chapman and Hall, New York 5. J. Proakis and D. Manolakis, Digital Signal Processing, Principles, Algorithms, and Applications 6. M. Yoneyama and J. Fujimoto. The audio spotlight: An application of nonlinear interaction of sound waves to a new type of loudspeaker design, J. Acoustical Society of America 7. P. Hong, IMTC, Georgia Institute of Technology 8. T. Chen, Guest Editor. The Past, Present, and Future of Audio Signal Processing, IEEE Signal Processing Magazine. 9. Universal physics. 10. W.F Dryvestegn J. Garas personal sound, J. Audio eng society. 11. http://www.holosonic.com/ Audio Spotlight Add sound and preserve the quiet.html 12. http://www.spie.org. 13. http://www.imtc.gatech.edu/projects/archives/multimedia/AudioSpotlight.pdf 14. http://www.howstuffworks.com. 15. http://www.abcNEWS.com. 16. http://www.howstuffworks.com 17. http://www.abcNEWS.com 18. http://www.holosonic.com 19. http://www.skads.org 20. http://www.AudioSpotlights.com /audio_spotlight_case_study.html 21. http://www.holosonics.com/ audio_spotlight_case_study.html 22. http://www.audiospotlights.com/directional_sound_intro.html 23. http://www.technovelgy.com/ct/Science-Fiction-News.asp?NewsNum=376 24. http://en.wikipedia.org/w/index.php?title=Audio_Spotlightredirect=no 25. http://www.techalone.com. 26. http://www.holosonics.com/brochure/Audio_Spotlight-Museums.pdf 27. http://www.holosonics.com/brochure/Audio_Spotlight-libraries.pdf 28. http://ieeexplore.ieee.org/search/freesearchresult.jsp?history=yesqueryText=(audio+spotlighting)imageField.x=26imageField.y=8 29. www.sciam.com

The Importance of Friendship Essay -- Sociology

The Importance of Friendship Although relationships with parents determine in large measure our longer-term preferences, attitudes and values, during adolescence it is often relationships with friends that cause most concern and which pre-occupy the thoughts of young people as they grow up. Friendships are based on a completely different set of structural relationships to those with parents. They are more symmetrical and involve sharing and exchange. Friendships are important to young children but there is a change at the beginning of adolescence -- a move to intimacy that includes the development of a more exclusive focus, a willingness to talk about oneself and to share problems and advice. Friends tell one another just about everything that is going on in each other's lives... Friends literally reason together in order to organise experience and to define themselves as persons. The role of friendships In adolescence friendships normally exist within the larger social structure of peer relationships. In this larger social setting each adolescent has a particular role to play and is usually aware of their own status within the group. Close friendships are not independent of such status. Popular or successful youngsters stick together. Those who are 'in' do not mix as frequently with those on the periphery of what is acceptable to the group. Whereas the standards and styles set by the peer group can set highly influential markers around acceptable and unacceptable behaviours for young people, it is in individual friendships that young people find support and security, negotiate their emotional independence, exchange information, put beliefs and feelings into words and develop a new and different perspective of themse... ... become important points of reference. They provide social contexts for shaping the day- to- day behaviour of adolescents, and encourage conformity to norms and values. Despite much popular mythology about 'the generation gap', such standards are startlingly similar to parental values, though the similarities are masked by different youth styles or expressions. Such groupings clearly have a developmental potential in enabling young people to make the social adjustments necessary for them to operate in adult society. Educationalists concerned with young people have begun to pay much more attention to the concept of 'peer education'--for example, in relation to smoking, drug or HIV education programmes (eg Smokebusters or Fast Forward). How much attention do these programmes pay to the real dynamics of peer group pressures as they ebb and flow across adolescence?

How to Write an Effective Thesis for a Comparative Essay

No matter what your major, there's usually no escape from English literature and composition classes and a compare-contrast essay assignment. Many students get nervous when their professors ask them to write an essay about the similarities and differences between two or more texts or ideas, especially when writing the thesis for the essay; however, writing a thesis for a compare-contrast essay is not as difficult as you may think.InstructionsRead the assignment sheet carefully before you begin so you can follow the professor's instructions exactly. Each professor usually has his own idiosyncrasies, so underline everything the professor expects you to include in the thesis. While writing the thesis, refer back to the underlined notes. 2Make a list of similarities and differences between the texts, ideas or events.Sponsored Links Simple Project TemplateYes. It's easy. Nothing to install. Try it Free! www.smartsheet.comNarrow down similarities and differences to specific ideas to avoid writing a compare-contrast thesis that is too broad. For example the compare-contrast thesis, â€Å"The media depict people in different roles compared to the realities of the general population,† is too general.Begin your statement with words like whereas, while, even though, and although to suggest a contrasting element will follow. For example: Although the media depict most women as housewives and stay-at-home mothers, in reality many women work full time and put their children in daycare.Make sure the thesis for a compare and contrast essay compares and contrasts two or more ideas. One of the most common basic ways to write a thesis statement for a compare contrast essay is as follows: While Jane Austin's novel â€Å"Pride and Prejudice† underscores themes of pride, prejudice and women and marriage, and Mary Shelly's story â€Å"Frankenstein† reveals themes of madness, the sublime, and justice, it is apparent by juxtaposing these two novels that most women during the early 19th century felt trapped in a patriarchal society that restricted the roles of women, especially in marriage. 6Familiarize yourself with literary devices other than theme for compare and contrast essays. Rhetorical devices such as allegory, characterization, climax, symbolism, foreshadowing, figurative language, simile, imagery, irony, metaphor, motifs, personification, tone and other devices can add interest to a thesis statement for a compare-contrast essay.Read more: http://www.ehow.com/how_5012335_write-statement-compare-contrast-essay.html#ixzz2rPnmEClT

Best Swedish Schools to study interior design

Best Swedish Schools to study interior design Studying Interior Design in Sweden Interior design is one of the modern streams within the educational specialization variety. People are interested in living in beautiful and extraordinary apartments. More and more of young people try to fulfill their potential and creativity in developing interior design. Modern materials and settings enable designers to arrange unique and superb design, saturated with varieties of colors and forms, making the house or office a comfortable and aesthetic place for living, working or entertainment. To be an interior designer is not simply to furnish the room and allocate decorative components within the living or working space. To become mature in this sphere, one should have profound skills in drawing, color perception, taste, know interior design styles and be able to embody all this stuff in the practice. Today interior designer can hardly work without knowing corresponding computer programs for creating drafts and sketches for their customers. So as you see, studying to acquire designer degree is rather labor-consuming activity, which requires great effort. Besides your efforts, it is important to select a nice school, which can become your guide into the world of design and provide necessary qualification for your future carrier. In regard to interior design a lot of people trust their training to Swedish schools and universities. Great amount of educational institutions in Sweden with brilliant reputation can become the access for your professional carrier as a designer. Umeà ¥ Institute of Design This university provides training of the specialists in the direction of industrial design and offers five academic programs for its students. To acquire a Bachelor degree at this university one needs to pass the three-year training program. The great advantage is that education in this university is free. The education is provided only in Swedish, which can be considered as a drawback. The university also offers three international programs for obtaining Master degree. Konstfack University College of Arts, Crafts and Design This institution is one of the biggest Swedish schools, which provides training in design, arts and crafts. Almost 900 students come at the university each year to receive Bachelor and Master degrees. This school has great educational and research facilities, numerous workshops, which enable students to develop their practical skills in painting, weaving, ceramics and sculpture. HDK School of Design and Crafts HDK School of Design and Crafts provides great opportunities of training. You can undertake a short or a long term course in the school, according to your needs and circumstances. The school arranges exhibitions all the time, where students can participate. And that is a great opportunity to present your works for the potential customers and to receive first experience while studying. They offer a PhD program in design and arts. All information about start time of the courses and time when you can enroll for them is available at their website. KKH Royal Institute of Art This school has a great number of Swedish students, but it also welcomes the students from other countries. Due to well-equipped workshops, they welcome also the students with disabilities. The institute offers one-year guest program in fine arts, three-year Bachelor program, two-year Master program and PhD program for their student. This school also offers such courses as Restoration Art, Architecture Art and Architecture. The institute directs their students to development of practical skills along with the research work, which is motivated by well-arranged educational facilities. Apparently, Swedish design schools represent a great training opportunity for those, who do not want just to admire beautiful things and pieces of art, but for those, who want to create them. If you want to make your mark within the interior design sphere, do your best to take care of the appropriate education, which will spread your wings of creativity and success.

HUMAN RESOURCE MANAGEMENT IN INTERNATIONAL ORGANIZATIONS Essays

HUMAN RESOURCE MANAGEMENT IN INTERNATIONAL ORGANIZATIONS Essays HUMAN RESOURCE MANAGEMENT IN INTERNATIONAL ORGANIZATIONS * Received: 08. 09. 2001Review Accepted: 15. 11. 2001UDC: 658.3 In the paper, the author first presents various approaches to the management and recruitment of employees in subsidiaries that the company has established in different countries. Then, she turns her attention to the basic functions of international human resource management, among them recruitment and selection of new employees, development and training of employees, assessment of work efficiency, as well as remuneration of employees. As the expatriates are often given special attention by their work organizations, she concludes the paper with the description of the additional challanges occurring in the management of these employees. 1. INTRODUCTION In Slovenia, with a population of only two million, we have a lot of organizations doing business successfully, not only in the domestic but also in the international environment. Lek, one of our two pharmaceutical companies; Fructal, which produces juices from various kinds of fruit; SCT, the road construction company and Mura, which produces mens and womens clothes, are some examples of our most prominent firms. In those, as well as in similar organizations that function in the global environment, they can use different approaches to managing employees. How they find employees, pay, train, and promote them varies with culture. They usually attempt to treat their employees equitably, yet in a culturally appropriate manner. When the organization sends its employees to some other country, it takes over the responsibilities besides the basic functions of human resource management. For example, the functions of staffing, training and development are especially emphasized in this organization. They do not deal merely with the selection of the best employees for work in foreign countries but also have to be aware of the needs of the whole family that will accompany the employee to the new cultural environment. A lot of individuals taking on international assignments are unsuccessful since their spouces or families can not adjust to their new surroundings. Hence, it is necessary to organize training in the foreign language for the employee and his family some months before departure. Everything necessary for the journey, including visas, have to be provided for on time. It is also necessary to prepare their residence in the new surroundings, as well as to assure health services and enrolment into schools for the children of the employees. 2. APPROACHES TO MANAGING AND STAFFING SUBSIDIARIES Companies can apply one of the three different approaches to managing and staffing their subsidiaries (Francesco, Gold, 1998): 1.Ethnocentric. The home country practice prevails with this approach. Headquarters from the home country makes key decisions, employees from the home country hold important jobs, and the subsidiaries follow the home country resource management practice. 2.Polycentric. Each subsidiary manages on a local basis. A local employee heads a subsidiary because headquarters managers are not considered to have adequate local knowledge. Subsidiaries usually develop human resource management practices locally. 3.Geocentric or global. The company that applies the global integrated business strategy manages and staffs employees on a global basis. For example, Electrolux (the vacuum cleaner company) has for many years attempted to recruit and develop a group of international managers from diverse countries. These people constitute a mobile base of managers who are used in a variety of facilities as the need arises. In the ethnocentric approach, the cultural values and business practices of the home country are predominant. Headquarters develops a managing and staffing approach and consistently applies it throughout the world. Companies following the ethnocentric approach assume the home country approach is best and that employees from other parts of the world can and should follow it. Managers from headquarters develop practices and hold key positions in the subsidiaries to ensure consistency. AdvantagesDisadvantages Lower labor costs Demonstrates trust in local citizenry Increases acceptance of the company by the local community Maximizes the number of options available in the local environment Leads to recognition of the company as a legitimate participant in the local economy Effectively represents local considerations and constraints in the decision-making process Makes it difficult to balance local demands and global priorities Leads to postponement of difficult local decisions until they are unavoidable, when they are more difficult, costly, and painful than they would have been if implemented earlier May make it difficult to recruit qualified personnel May reduce the amount of control exercised by headquarters Figure 1. Advantages and

Management and Motivation Essay Example | Topics and Well Written Essays - 2000 words

Management and Motivation - Essay Example A. As the workplace structure and workers themselves change, management faces the problem of how to motivate employees (Gerstner, 2002). Gerstner (2002) poses the questions of "How do you pull the levers of motivation to change the attitudes, behavior, and thinking of a population Different people are motivated by different things that may include money, career advancement, and recognition" (Gerstner, 2002). Effectively changing the attitudes, behavior, and thinking of workers demands that a manager knows what levers of motivation to pull in the first place. B. A global executive should provide leadership and direction to management levels according to business goals, mission, and vision. Global leaders and executives have certain characteristics and skills in order to succeed in the globalize world of business (Gregersen, Morrison, & Black, 1998). C. Knowing how to motivate well will enable managers to realize the full potential of each employee. Much literature about theories of motivation and work relate to the subject of inspiring employees to be their best (Gagne & Deci, 2005). D. This report will discuss motivation and how managers can use it for a better, more profitable, efficient workplace. This report will also explore the different theories, concepts, and practices managers can use to motivate employees. E. ... Much literature about theories of motivation and work relate to the subject of inspiring employees to be their best (Gagne & Deci, 2005). D. This report will discuss motivation and how managers can use it for a better, more profitable, efficient workplace. This report will also explore the different theories, concepts, and practices managers can use to motivate employees. E. A leader is a visionary who has the end goal in mind and can see the big picture. A leader is a motivator of his/her followers. There are a variety of leadership styles a leader may holds; what separate a leader from the rest are the traits they posses to succeed and the various background assumptions held true by the . Some of these traits may include intelligence, self-confidence, determination, integrity, and sociability (Cox, 2001). F. Executives are motivated by the goal and fits in the business component. S/he reacts rationally to external conditions and develops new ideas. This person holds superior information in regards to customer needs and company resources. A leader can visualize change and progress as well as the creation process. These leaders have certain characteristics such as creativity, innovativeness, and flexibility, posses certain leadership characteristics as high ethical standards, energy, prioritization skills, commitment, dedication, goal orientation, empathetic, and extroverted. Leaders adapt leadership styles accordingly in order to better create and develop new ideas or reform existing ones (Northouse, 2004). G. A manager's job is to get things done through employees, so knowing how to motivate employees is always a challenge that has never been easy and is not getting

Thomas Paine on Religion Essay Example | Topics and Well Written Essays - 2000 words

Thomas Paine on Religion - Essay Example His ideas about religion and its impact on social institutions and citizens, Thomas Paine expressed in the book The Age of Reason. The core of his teaching is deism and personal religion: â€Å"My own mind is my own church† (Paine 13). Thomas was born in Thetford on January 29, 1737. His parents lived in the small house on White Hart Street. A photograph of this cottage exists, but the building was torn down in the 1880's. In its place there stands a pretty garden and a fountain. The house had four or five rooms, one of which on the street level was used by Joseph as a shop. His father, Joseph Paine was a commonplace person (Kaye 72). He is described as placid and pious, industrious and poor (Kaye 74). In religious belief and practice he was a Quaker. He lived ten years in France, from 1792 to 1802, took part in the French Revolution and met thousands of Frenchmen, yet he never learned enough French to make a speech in that language, or to say anything at all except the few sentences that were needed in ordering food and commenting on the weather (Great Theosophists: Thomas Paine n.d.). In 1750, he was taken from school to be taught the trade of staymaking. It was a handicraft that required a fairly long apprenticeship. One had to learn the qualities of various fabrics, such as silk, linen and calico. Cutting the cloth was an operation that called for skill, for each pair of stays was an individual product. Tape measurements of the customer were made in the first place, and a pattern was laid out (Kaye 23). After nearly five years in his father's shop Tom Paine ran away. In 1756, he went away again and joined the privateer King of Prussia, commanded by a Captain Mendez. Paine would never say anything about it, but his attitude in respect to this particular exploit is not at all remarkable. He was as reticent about it as about everything that concerned his personal life. On March 26, 1771, he married Elizabeth Ollive. He was then thirty-four and she was ten years younger (Kaye 24). During 1770s, Paine played an active role in the political life of England: he joined officers in Parliament and published his first political article The Case of the Officers of Excise. In 1774, Paine came to America and devoted himself to the revolutionary cause. The most important fact is that Paine was the first author who wrote for the whole American public. During the first six months after its publication about one hundred thousand copies of Common Sense were sold (Larkin 29). His religious ideas and vision of an ideal society Paine expressed in the Agee of Reason. This work consists of three parts appeared in 1794, 1795 and 1807. The first part of the book was written when he was in good health, and without the aid of a Bible; it was meant to shock men into thinking, but compared to the second part it is a model of restraint. It was dedicated to "my Fellow Citizens of the United States," though he was evidently dubious of their enthusiasm for it" (Paine 45). Paine never overlooks an opportunity to humble aristocratic arrogance. He called men to practice the moral virtues, and the belief of one God Larkin 29). Excepting the violent Fundamentalists, no religious person would today be inflamed by reading it. It is ludicrous to suppose that a man of Paine's intense temperament would indulge in flippancy on the brink of eternity (Great Theosophists: Thomas Paine n.d.). The ink had barely dried on his work when the long-expected happened;

Letter to investor + MACROECONOMIC OUTLOOK (by region) Essay

Letter to investor + MACROECONOMIC OUTLOOK (by region) - Essay Example As compass helps a sailor in sailing to the right direction, our portfolio also helps the invested funds to move towards appropriate path of earning higher returns. Thus we expect that our portfolio is going to excel the benchmark and will beat the benchmark in near future. Our aim is to hit the MSCI benchmark that is our benchmark. We follow the strategy of efficiently allocating invested funds by investing largely in large or medium cap business enterprises. Our key strategy is to direct the funds towards value stocks as the time period of this portfolio is very short, only one year. This short time horizon does not allow us to put our prime focus on growth stocks. However, it does not mean that we never invested in growth stocks. In fact, we have invested in the growth stocks of Information Technology industry as it shows the best opportunity. We attempt to invest in defensive stocks to avoid cyclical economic fluctuations. It will take some time for the global economy to recover fully from the shock of the recent recession. Defensive stocks are able to generate higher returns than others during troubled times. In terms of geographic segmentation of invested funds, we efficiently divided our funds between the USA, Europe and the rest of the world. Since the USA is the largest economy of the world and it is recovering at a very fast pace, majority of funds is invested in the USA. The second largest part of the funds goes to European nations as they are performing better than the other countries of the world after the USA. The rest of the world gets the remaining funds. Again, thank you for investing with us. Sincerely Xxxxx MACROECONOMIC OUTLOOK United States The Unites States is the economic superpower of the world. But the recent economic recession was originated in this country. U.S.A has always been a dominant economic power in the world and it accounts for approximately 21 percent of the world economy. U.S. economic recession was held responsible for the global economic downturn as U.S. economy always influences economies of other countries in a major way. The major factor that has caused this huge economic downturn in U.S.A. was a huge credit crisis. The credit crisis is held responsible for the closure of a number of investment banks across the world. This credit crisis actually originated from the U.S. home loan market. This credit crisis was triggered by busting of a housing market bubble in 2006. The prices of housing started to fall rapidly since 2006 and the market collapsed. The fall continued throughout 2007 and 2008. With the starting of the year of 2008, U.S. sub prime-mortgage market started to encounter several problems, which appeared to be difficult to deal with. These resulted in an application of huge correction in this market, which had great implications for making credits more costly across the world. With the implementation of this correction, a large number of banks of the America, European countries as well a s of Asia had been forced to write down billions of dollars in their holdings. More shocking thing was that a number of well-established and reputed banks like Lehman Brothers had to file for bankruptcy. The bankruptcy of Lehman Brothers is considered to be the biggest ever case of bankruptcy in the history of U.S. Since 2008, more than 80 firms in U.S.A. only have filed for bankruptcy and a large number of firms have appealed to the government for financial

Tylenol Recall Essay Example for Free

Tylenol Recall Essay The worldwide recall of the Tylenol product in light of discovering some samples having poison in them is most certainly correct under the Utilitarian principle, which focuses on what will be the greater good for the greater number.   Obviously, when human lives are at stake the greater good is almost always guaranteed to be whatever will prevent the loss of life. Granted, stockholders, stakeholders, patients, etc. were negatively effected for a short duration, and there were presumably several more stockholders and so on effected by the recall than there were potential deaths, but a company such as Johnson and Johnson has been able to maintain its positive image and consumer loyalty due to behaviors which are viewed as being morally responsible, so the short-term effects were likely minimal and exactly that: short-term.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   An opposing argument might be that the risks of any human life actually being lost was minimal, and that a random product sampling would have been enough to determine if indeed any other product had been contaminated, and therefore the product should NOT have been recalled, simply because the potential risk of loss of human life and the lawsuits sure to follow was less than the risk of dollars lost by the company, by the shareholders, by employees, suppliers, distributors, etc.   Some might argue this loss is far greater than any of the potential risks associated with the poisoned pills. However, once again to cite the Utilitarian principle, whatever is morally â€Å"right† is that which creates the most happiness, or overall â€Å"good,† for the larger number of people.   Again, human death is something that is generally received as far more severe than the temporary loss of money (which can be recovered).   15 human deaths in comparison to a loss of 15 million, even billion, dollars is far more significant in the minds of most people in our society. Especially for a consumer product (and not for any greater purpose, such as the freedom of our country which leads to casualties of war), there is no level of acceptable loss of human life in the interest of saving a large corporation some money.   The perseverance of human life produces greater happiness with the public, which also reinstalls faith in a morally responsible company such as Johnson and Johnson, which allows them to fairly easily recover any net losses, which puts all the stockholders and others effected by it right back on a level playing field.   And no lives were lost.   By Utilitarian principles, everyone in this situation wins.

Complaint Handling in the Hospitality Industry

Complaint Handling in the Hospitality Industry The issue of grievance handling has not been new in organizations and it has been one of the most persistent problems of all times. In the course of running an organization, there are many complaints that are handled daily by the management which constitute the process of grievance handling. Grievances are common not only in organization but also in our social life. However it has been shown that the nature of the grievances is not that important than the process that is used to handle the grievances. Before we look at the process of handling a grievance in an organization, let us look use first understand the nature of a grievance. What is a grievance? (Dentron and Boyd 2005, p. 61) A grievance can be defined as any complaint that is raised by an individual worker of a group of workers in an organization. A grievance is usually raised in allegation of violation of the terms of agreement in the workplace. Therefore it can be said to a complaint that is raised and which is aimed at expressing the dissatisfaction of the employees by what is happening in the organization. A grievance however differs from a complaint in that while a complaint can be verbally expressed, a grievance is usually stated in writing. A grievance can be caused by many things. It has been shown that some of the most controversial issues which usually ends up in a grievance include the discharge of employees from their workplace, lack of a process of collective bargaining for the employees which can be used to express their dissatisfaction, unfair labor practices, and others which are likely to happening in the work places. (Rahul 2005, p. 31) Therefore we can expound on this point by looking closely at the process which is usually used to handle these complaints. For the effective functioning of an organization, there is usually a need to look at the welfare of the employee. Any management will recognize that the employees are the most important asset that an organization holds and therefore the most important thing in the management of the resources of an organization will be first to look at the welfare of the workforces. It has been shown that most of the grievances which hare not well looked at often precipitate to a form of dissident by the workforce which in most case comes as strike. A strike in an organization will not only have economic effect on the organization but it will also have effects on the image of the management of the organization. Therefore many organizations have come up with an effective procedure that can be used to handle complaints of het employees. In order to ensure that there is less participant of the workforce in mass movement of labor unions, many organization came up with human resource departments which are well positioned to handle the complains of the employees. Therefore it is the duty of the human resource department to come up with a well structured way that can be used to look at the welfare of the workforce. The human resource department is the one which is entrusted with the duty of handling all the complaints regarding the employees. Human resource department must come up with a grievance handling procedure. (Finegan 2004, p. 71) A grievance handling produced clearly defines a process which is used by the organization to look at the complaints that has been given by the employees. It presents a process of initial resolving of the complaints through arbitration. It is a process that is used to indentify and resolve the companies in a timely manner in order to promoted the prevail a constructive discussion between the management and the representatives of the employees. therefore the aim of the grievance procedure is to ensure that there is a proper mechanism in place that is used by the management to look at the issues that pertains to employees in order to ensure that there is constructive resolving of the complains at they arises. (Dana 2001, p. 231) The hospitality industry has been one of the rapidly growing industries in the world. In a short period of time, the industry has grown short of its former self. In the last few decades there has been increased travelling by people all over the world. This has been enabled by the increasing wave of globalization which has opened the world and increased the interaction between people. As a result individuals have been able to travel from one corners of the world to the other with no political or legal limitation. The improve modes of transport has been the main factor that has contributed to the rapid growth of the industry. The industry has been one of the most important industries in the world that have been supporting the increased globalization and polarization of world culture. Therefore there has been unprecedented growth of the industry in a very short period of time. The industry has been offering supportive services in the tourism sector. Apparently tourism has emerged to be one of the most important industries in the world. It has been fueled by increased spending culture in the world and increased openness. Tourism has taken many dimensions in its growth in areas of cultural tourism, business tourism, leisure tourism, education tourism, medical tourism, and other areas. In all these segments, individual usually travels away from their homes to go to foreign countries. Therefore they need to be accommodated and given other services. In this regard the hospitality industry comes in hand as it offers them support in accommodation and other necessary services. The hospitality industry has therefore hinged its growth on the tourism sector. (Leornard 2001, p. 52) One of the emerging natures of the hospitality industry has been diversity that has been experienced in the customers that the industry target and also in the workforce. There has been an increasing trend in the industry towards culture convergence in which one hospitality facility in the world is serving people of diverse culture. Therefore there has been an aspect of standardization of culture in the industry. Cultural homogeneity is considered to be one of the competitive factors that need to achieve in order to survive in the competitive market. With the market become more diverse due to divers needs of the customers, the hotel industry have therefore tended to have a divers nature of employees in order to help their customers to feel at home every time they are being served. Therefore there has been an increasing trend of multicultural workforce in the industry. This of course has come with its own challenges to human resource management. One of the most challenges that faces any human resource management is a multicultural workforce is the way to handle complains by the employees. Many a times, employees feel that their welfare is not looked at as needed in the organization and there are usually incidences of unfair treatment of the employees. But due to the diverse nature of the employees, the human resource department may not be in a position to come up with standardized way of dealing with all the demands that employees have. Therefore there are incidence of complaints that are based on the favors in the workforce and discontent in the allocation of duties. Many of het case studies that have been presented about complain in the hospitality industry have all been based on issue of favors in the workforce which arise due to the diversity in the workforce. Therefore in the contemporary human resource management issues, diversity in the workforce in the hospitality industry have been one of the causes of complains in the workforce. The hospitality industry is one of the most hectic industries as visitors check in and checks out. As a result there is a lot of work that needs to be done by the workforce. The nature of services in the industry is based on the fact that the visitors have to feel as comfortable as they want and find value for the amount of money that they are charged. Therefore there has to be a lot of work that is done by the employees in order to meet the demands of the visitors. Some of the visitors can be a little nagging and may require excessive attention than others. Going by the nature of definition of the duties the employee have to perform some employee will always find themselves doing extra work that they have not bee assigned at the time they were hired. Therefore there is usually a conflict with their supervisors who have to make sure that the guest gets all what they want and therefore will have to assign extra duty to the employees. At the end to the day employees will feel that they have done more that they are supposed to do in their duties. This has been shown to be another source of complains from the employees who feels that they are unfair treated and their initial duty assignment is not respected. (Andrew Kurth LLP, 2008) In most cases supervisors are faced with a hard task of ensuring that employee perform all the duties that they have been assigned to and also perform the extra duties that the guests wants to be attendee to. Therefore there is a situation between the supervisors and the employees. The hospitality industry peaks with seasons. This means that there are periods when there will be an inflow of guest while there are other seasons when there will be less guest checking in. In there regard there is a fluctuating need of employees in the industry. When the season peaks, the industry will need to hire more employees and when the season is low the industry will need to lay off some of the employees. In this regard the tourism industry is most affected by the seasonality. Most of the hotels which operation in leisure industries will find the there are periods when there will be more guest especially during holidays and weekend while there are other when there will be less guest. The industry is also prone to political stability and other factors and therefore the times when there is a serene atmosphere will see an inflow of guest while the times when there is political turmoil there will be less guests who will be checking in. As a result the industry is force to keep on hiring and lying off some of the workers. It has continuously become difficult for the industry to hire more employees on permanent bases due to the fact that there are period when the industry will need more workers while the off seasons will need less workers. Therefore there is a factor of the way in which employees are hired and retained in the industry. This has been one of the most contentious issues especially when it come to the labor unions which have been arguing that there is need for the industry to hire employee on permanent bases. There are a times when the industry is forced to lay off the employee unexpected due to the prevailing circumstance. For example in Kenya which is one of the famed tourism destinations in Africa, the last year skirmishes had a negative effect in the industry. It is recorded that though it was the high season when the tourism and hospitality industry expected a great inflow of guest, more than 10,000 employees were laid off. This was due to massive cancellation of bookings that had been done. The industry has apparently hired more workers in anticipation for the high season that had just started to pick up. There has been a conflicting situation in the industry as the employee who had been hired on contracted bases want to be paid all the money as their contract had defend while the industry is trying to recover from a massive losses incurred due to the massive cancellation. The hospitality industry has also been shown as one of the industry which pays the workers low salaries. This has been caused by the fact that the industry sometime will need to hire more employees and other times it will have to lay off some the employees. Due to the fact that the industry goes on of very lean seasons when it has to maintain its operation, there have been incidence of some players in the industry paying their employee very low salaries in a bid to cover the expense in the low season. Therefore there have been conflicts between the workforce and the management on the issue of salaries. This is one of the most conflicting issues that have led to formation of labor unions in the industry. Most of the operators in the industry agree with the fact that the industry pays less money to its employees especially during the low seasons but they try to equate that with the operation of het industry during that period. It has been shown that although the industry has been growing at a high rate, there have been fewer incidences of increased salaries for the workforce even at times when the industry is performing well. There has also been incidence of customer complain in the industry. It has been shown that in most cases customer have been complains about the quality of service that they receive from particular employees in the industry and also from the facility in general. This has been a difficult situation for the human resource department especially since it has to ascertain the nature of the conflict between the employee and the guest. In most case the guest may have rubbed the employee on the wrong side and therefore there must be a way of asserting the truth before punishing the employee. Though the issue of customer complains has been shown to be a responsibility attached to the customer service department, at the end of the day it ends up as a management issue that has to be resolved. Both hotel and hospitality industries fall under any industry in the country. Therefore they are exposed to the same labor laws like any other industry. However the nature of employee relation in the industry has been changing due to some of the factors that have been shown. Although there has been increasing labor unionization of the industry there has also some legal aspects that have been protecting the employees in the industry. One of the laws that protect employee in the industry has been the National Labor Relation Act which are aimed at redressing complain of any employees that has been unlawfully discharged from their duties. Through the law the employee is able to seek redress in the law court. However there has been conflicting situation when it comes to address this issue and when it comes to the application of the law. This is because every time an employee is dismissed from their duties for a genuine reason, they run to the court to place complains and what follows is an argument about the rights of het employees. Although the employer has the responsibility of recognize the rightist of the employee, there has been the question of the responsibility of the employee especially when it comes to the nature of the operation of the industry. Being in an industry that calls for meticulous performance of duties in order to ensure the satisfaction of the employee, there has been incidence where the employee have been dismissed on the ground of misbehaving with the guest or failing to perform their duties and what follows is a lawsuits for the company. (Mitchell, 2007) There has been increasing misinterpretation of the National Labor Relation Act when it comes to the employees working in the hospitality industry. There has been a need to becoming familiar with the law and its interpretations. There has been misinterpretation of the act when it comes to the employers also. It has been shown that there are many incidences when the employers back off from their earlier salary agreement and fire off employee who complains. But the law has shown the act is inclusive even of the employee who works in the hospitality industry who are likely to work for part time bases. Holiday Inn has been one of the most prosperous hotels that have become major player in the hospitality and tourism industry. It has been able to spread its wings all over the world and has grown to be a multinational in a very short period. It has positioned itself in all the corners of the world which have tourism potential and therefore it has a world wide presence. Like any other play in the industry, the hotel has been receiving a number of complains from the customers as well as from the workers themselves. Since the hotel has been relying on tourism activities in its overseas operation, the hotel has been experience same problems as we have mentioned above which are all hinged on the satisfaction of the employee and on other factors. But is has successfully put in place a mechanism that is used to handle all these complains. It has been dealing with a range of complains about its employees and at the same time there have been complains from the employees on the way they are beign treated. (Dilts 2006, p. 34) In order to handle all these complains, the hotel first steps which were aimed at streamlining it relationship with the employees was the formation of the human resource department which was supposed to look at the welfare of the employees. The human resource department was apparently responsible for looking at the welfare of the employee and also it was to handle complains from the employee. Therefore it was given the authority to deal with issue of hiring and firing of the employees. In areas where the hotel has been hiring seasonal workforce, it has been putting the employee on a contractual agreement where they are supposed to be paid according to there performance and not on the bases that eh were hired. This has been made in order to avoid many complains that come from the workforce once they are dismissed from their employee when the low seasons comes. The hotel has also made sure that it has put in place a board that is supposed to scrutinize all the complains that are received from the employees so that it can look into the way of making sure that they are well addressed. The board or the arbitration body is supposed to work in close conjunction with the human resource department to make sure that there is a well defined procedure that is followed while dealing with the complains. Therefore there have been systematic efforts by the hotel that has been aimed at reducing the level of complains with the workforce. These efforts have also been aimed at ensuring that all the employees are handled as equal and that complains are dealt with as a matter of urgency. From time to time there will be complains from the workforce. These complains are most of the time genuine and they indicates that there is a problem that need to be fixed somewhere in the work process. The human resource department that has been given the mandate of dealing with the issue of these conflicts understands that employees are the most important treasure that ht organization holds. It has to deal with the employee well, so that it will gain a competitive edge in the market. Therefore it is good for the management to come up with proper way of dealing with these complains in order to avert further action from the employee. Most of the time if these complain is not dealt with they are likely to precipitate to strikes which will have a negative effect on the productivity of the industry and also on the image of he industry. The tourism and hospitality industry has been one of the industries that have been suffering major grievances from employee due to issues of off and on season employment and low payment. There have been major labor action in the industry which has been caused by these complain that has been expressed by the workforce. Therefore there is need for the players in the industry to handle some of these complains well and take the example of Holiday Inn which has come with effective mechanisms that are meat to deal with the problem firmly. Andrew Kurth LLP, 2008, Hospitality and Hotels: Employment and Labor, Retrieved from http://www.andrewskurth.com/industries-22.html on 10th May 2008 Dana, D 2001, Conflict Resolution, McGraw Hill Dentron, K. Boyd, C 2005, Employee Complaint Handling, Greenwood Publishing Group Dilts, D 2006, Cases in Collective Bargaining industry relations, McGraw Hill, New York Finegan, J 2004, The rigorous customer-complain, Harvard Business Review12 Leornard, A 2001, The service Driven Company, Harvard Business Review 69 Mitchell, M 2007, Union organization Trend in the Hospitality Industry, Retrieved from http://www.4hoteliers.com/4hots_fshw.php?mwi=2363 on 10th May 2008 Rahul, J 2005, Corporate Reputation, John Willey, New York Complaint Handling in the Hospitality Industry Complaint Handling in the Hospitality Industry The issue of grievance handling has not been new in organizations and it has been one of the most persistent problems of all times. In the course of running an organization, there are many complaints that are handled daily by the management which constitute the process of grievance handling. Grievances are common not only in organization but also in our social life. However it has been shown that the nature of the grievances is not that important than the process that is used to handle the grievances. Before we look at the process of handling a grievance in an organization, let us look use first understand the nature of a grievance. What is a grievance? (Dentron and Boyd 2005, p. 61) A grievance can be defined as any complaint that is raised by an individual worker of a group of workers in an organization. A grievance is usually raised in allegation of violation of the terms of agreement in the workplace. Therefore it can be said to a complaint that is raised and which is aimed at expressing the dissatisfaction of the employees by what is happening in the organization. A grievance however differs from a complaint in that while a complaint can be verbally expressed, a grievance is usually stated in writing. A grievance can be caused by many things. It has been shown that some of the most controversial issues which usually ends up in a grievance include the discharge of employees from their workplace, lack of a process of collective bargaining for the employees which can be used to express their dissatisfaction, unfair labor practices, and others which are likely to happening in the work places. (Rahul 2005, p. 31) Therefore we can expound on this point by looking closely at the process which is usually used to handle these complaints. For the effective functioning of an organization, there is usually a need to look at the welfare of the employee. Any management will recognize that the employees are the most important asset that an organization holds and therefore the most important thing in the management of the resources of an organization will be first to look at the welfare of the workforces. It has been shown that most of the grievances which hare not well looked at often precipitate to a form of dissident by the workforce which in most case comes as strike. A strike in an organization will not only have economic effect on the organization but it will also have effects on the image of the management of the organization. Therefore many organizations have come up with an effective procedure that can be used to handle complaints of het employees. In order to ensure that there is less participant of the workforce in mass movement of labor unions, many organization came up with human resource departments which are well positioned to handle the complains of the employees. Therefore it is the duty of the human resource department to come up with a well structured way that can be used to look at the welfare of the workforce. The human resource department is the one which is entrusted with the duty of handling all the complaints regarding the employees. Human resource department must come up with a grievance handling procedure. (Finegan 2004, p. 71) A grievance handling produced clearly defines a process which is used by the organization to look at the complaints that has been given by the employees. It presents a process of initial resolving of the complaints through arbitration. It is a process that is used to indentify and resolve the companies in a timely manner in order to promoted the prevail a constructive discussion between the management and the representatives of the employees. therefore the aim of the grievance procedure is to ensure that there is a proper mechanism in place that is used by the management to look at the issues that pertains to employees in order to ensure that there is constructive resolving of the complains at they arises. (Dana 2001, p. 231) The hospitality industry has been one of the rapidly growing industries in the world. In a short period of time, the industry has grown short of its former self. In the last few decades there has been increased travelling by people all over the world. This has been enabled by the increasing wave of globalization which has opened the world and increased the interaction between people. As a result individuals have been able to travel from one corners of the world to the other with no political or legal limitation. The improve modes of transport has been the main factor that has contributed to the rapid growth of the industry. The industry has been one of the most important industries in the world that have been supporting the increased globalization and polarization of world culture. Therefore there has been unprecedented growth of the industry in a very short period of time. The industry has been offering supportive services in the tourism sector. Apparently tourism has emerged to be one of the most important industries in the world. It has been fueled by increased spending culture in the world and increased openness. Tourism has taken many dimensions in its growth in areas of cultural tourism, business tourism, leisure tourism, education tourism, medical tourism, and other areas. In all these segments, individual usually travels away from their homes to go to foreign countries. Therefore they need to be accommodated and given other services. In this regard the hospitality industry comes in hand as it offers them support in accommodation and other necessary services. The hospitality industry has therefore hinged its growth on the tourism sector. (Leornard 2001, p. 52) One of the emerging natures of the hospitality industry has been diversity that has been experienced in the customers that the industry target and also in the workforce. There has been an increasing trend in the industry towards culture convergence in which one hospitality facility in the world is serving people of diverse culture. Therefore there has been an aspect of standardization of culture in the industry. Cultural homogeneity is considered to be one of the competitive factors that need to achieve in order to survive in the competitive market. With the market become more diverse due to divers needs of the customers, the hotel industry have therefore tended to have a divers nature of employees in order to help their customers to feel at home every time they are being served. Therefore there has been an increasing trend of multicultural workforce in the industry. This of course has come with its own challenges to human resource management. One of the most challenges that faces any human resource management is a multicultural workforce is the way to handle complains by the employees. Many a times, employees feel that their welfare is not looked at as needed in the organization and there are usually incidences of unfair treatment of the employees. But due to the diverse nature of the employees, the human resource department may not be in a position to come up with standardized way of dealing with all the demands that employees have. Therefore there are incidence of complaints that are based on the favors in the workforce and discontent in the allocation of duties. Many of het case studies that have been presented about complain in the hospitality industry have all been based on issue of favors in the workforce which arise due to the diversity in the workforce. Therefore in the contemporary human resource management issues, diversity in the workforce in the hospitality industry have been one of the causes of complains in the workforce. The hospitality industry is one of the most hectic industries as visitors check in and checks out. As a result there is a lot of work that needs to be done by the workforce. The nature of services in the industry is based on the fact that the visitors have to feel as comfortable as they want and find value for the amount of money that they are charged. Therefore there has to be a lot of work that is done by the employees in order to meet the demands of the visitors. Some of the visitors can be a little nagging and may require excessive attention than others. Going by the nature of definition of the duties the employee have to perform some employee will always find themselves doing extra work that they have not bee assigned at the time they were hired. Therefore there is usually a conflict with their supervisors who have to make sure that the guest gets all what they want and therefore will have to assign extra duty to the employees. At the end to the day employees will feel that they have done more that they are supposed to do in their duties. This has been shown to be another source of complains from the employees who feels that they are unfair treated and their initial duty assignment is not respected. (Andrew Kurth LLP, 2008) In most cases supervisors are faced with a hard task of ensuring that employee perform all the duties that they have been assigned to and also perform the extra duties that the guests wants to be attendee to. Therefore there is a situation between the supervisors and the employees. The hospitality industry peaks with seasons. This means that there are periods when there will be an inflow of guest while there are other seasons when there will be less guest checking in. In there regard there is a fluctuating need of employees in the industry. When the season peaks, the industry will need to hire more employees and when the season is low the industry will need to lay off some of the employees. In this regard the tourism industry is most affected by the seasonality. Most of the hotels which operation in leisure industries will find the there are periods when there will be more guest especially during holidays and weekend while there are other when there will be less guest. The industry is also prone to political stability and other factors and therefore the times when there is a serene atmosphere will see an inflow of guest while the times when there is political turmoil there will be less guests who will be checking in. As a result the industry is force to keep on hiring and lying off some of the workers. It has continuously become difficult for the industry to hire more employees on permanent bases due to the fact that there are period when the industry will need more workers while the off seasons will need less workers. Therefore there is a factor of the way in which employees are hired and retained in the industry. This has been one of the most contentious issues especially when it come to the labor unions which have been arguing that there is need for the industry to hire employee on permanent bases. There are a times when the industry is forced to lay off the employee unexpected due to the prevailing circumstance. For example in Kenya which is one of the famed tourism destinations in Africa, the last year skirmishes had a negative effect in the industry. It is recorded that though it was the high season when the tourism and hospitality industry expected a great inflow of guest, more than 10,000 employees were laid off. This was due to massive cancellation of bookings that had been done. The industry has apparently hired more workers in anticipation for the high season that had just started to pick up. There has been a conflicting situation in the industry as the employee who had been hired on contracted bases want to be paid all the money as their contract had defend while the industry is trying to recover from a massive losses incurred due to the massive cancellation. The hospitality industry has also been shown as one of the industry which pays the workers low salaries. This has been caused by the fact that the industry sometime will need to hire more employees and other times it will have to lay off some the employees. Due to the fact that the industry goes on of very lean seasons when it has to maintain its operation, there have been incidence of some players in the industry paying their employee very low salaries in a bid to cover the expense in the low season. Therefore there have been conflicts between the workforce and the management on the issue of salaries. This is one of the most conflicting issues that have led to formation of labor unions in the industry. Most of the operators in the industry agree with the fact that the industry pays less money to its employees especially during the low seasons but they try to equate that with the operation of het industry during that period. It has been shown that although the industry has been growing at a high rate, there have been fewer incidences of increased salaries for the workforce even at times when the industry is performing well. There has also been incidence of customer complain in the industry. It has been shown that in most cases customer have been complains about the quality of service that they receive from particular employees in the industry and also from the facility in general. This has been a difficult situation for the human resource department especially since it has to ascertain the nature of the conflict between the employee and the guest. In most case the guest may have rubbed the employee on the wrong side and therefore there must be a way of asserting the truth before punishing the employee. Though the issue of customer complains has been shown to be a responsibility attached to the customer service department, at the end of the day it ends up as a management issue that has to be resolved. Both hotel and hospitality industries fall under any industry in the country. Therefore they are exposed to the same labor laws like any other industry. However the nature of employee relation in the industry has been changing due to some of the factors that have been shown. Although there has been increasing labor unionization of the industry there has also some legal aspects that have been protecting the employees in the industry. One of the laws that protect employee in the industry has been the National Labor Relation Act which are aimed at redressing complain of any employees that has been unlawfully discharged from their duties. Through the law the employee is able to seek redress in the law court. However there has been conflicting situation when it comes to address this issue and when it comes to the application of the law. This is because every time an employee is dismissed from their duties for a genuine reason, they run to the court to place complains and what follows is an argument about the rights of het employees. Although the employer has the responsibility of recognize the rightist of the employee, there has been the question of the responsibility of the employee especially when it comes to the nature of the operation of the industry. Being in an industry that calls for meticulous performance of duties in order to ensure the satisfaction of the employee, there has been incidence where the employee have been dismissed on the ground of misbehaving with the guest or failing to perform their duties and what follows is a lawsuits for the company. (Mitchell, 2007) There has been increasing misinterpretation of the National Labor Relation Act when it comes to the employees working in the hospitality industry. There has been a need to becoming familiar with the law and its interpretations. There has been misinterpretation of the act when it comes to the employers also. It has been shown that there are many incidences when the employers back off from their earlier salary agreement and fire off employee who complains. But the law has shown the act is inclusive even of the employee who works in the hospitality industry who are likely to work for part time bases. Holiday Inn has been one of the most prosperous hotels that have become major player in the hospitality and tourism industry. It has been able to spread its wings all over the world and has grown to be a multinational in a very short period. It has positioned itself in all the corners of the world which have tourism potential and therefore it has a world wide presence. Like any other play in the industry, the hotel has been receiving a number of complains from the customers as well as from the workers themselves. Since the hotel has been relying on tourism activities in its overseas operation, the hotel has been experience same problems as we have mentioned above which are all hinged on the satisfaction of the employee and on other factors. But is has successfully put in place a mechanism that is used to handle all these complains. It has been dealing with a range of complains about its employees and at the same time there have been complains from the employees on the way they are beign treated. (Dilts 2006, p. 34) In order to handle all these complains, the hotel first steps which were aimed at streamlining it relationship with the employees was the formation of the human resource department which was supposed to look at the welfare of the employees. The human resource department was apparently responsible for looking at the welfare of the employee and also it was to handle complains from the employee. Therefore it was given the authority to deal with issue of hiring and firing of the employees. In areas where the hotel has been hiring seasonal workforce, it has been putting the employee on a contractual agreement where they are supposed to be paid according to there performance and not on the bases that eh were hired. This has been made in order to avoid many complains that come from the workforce once they are dismissed from their employee when the low seasons comes. The hotel has also made sure that it has put in place a board that is supposed to scrutinize all the complains that are received from the employees so that it can look into the way of making sure that they are well addressed. The board or the arbitration body is supposed to work in close conjunction with the human resource department to make sure that there is a well defined procedure that is followed while dealing with the complains. Therefore there have been systematic efforts by the hotel that has been aimed at reducing the level of complains with the workforce. These efforts have also been aimed at ensuring that all the employees are handled as equal and that complains are dealt with as a matter of urgency. From time to time there will be complains from the workforce. These complains are most of the time genuine and they indicates that there is a problem that need to be fixed somewhere in the work process. The human resource department that has been given the mandate of dealing with the issue of these conflicts understands that employees are the most important treasure that ht organization holds. It has to deal with the employee well, so that it will gain a competitive edge in the market. Therefore it is good for the management to come up with proper way of dealing with these complains in order to avert further action from the employee. Most of the time if these complain is not dealt with they are likely to precipitate to strikes which will have a negative effect on the productivity of the industry and also on the image of he industry. The tourism and hospitality industry has been one of the industries that have been suffering major grievances from employee due to issues of off and on season employment and low payment. There have been major labor action in the industry which has been caused by these complain that has been expressed by the workforce. Therefore there is need for the players in the industry to handle some of these complains well and take the example of Holiday Inn which has come with effective mechanisms that are meat to deal with the problem firmly. Andrew Kurth LLP, 2008, Hospitality and Hotels: Employment and Labor, Retrieved from http://www.andrewskurth.com/industries-22.html on 10th May 2008 Dana, D 2001, Conflict Resolution, McGraw Hill Dentron, K. Boyd, C 2005, Employee Complaint Handling, Greenwood Publishing Group Dilts, D 2006, Cases in Collective Bargaining industry relations, McGraw Hill, New York Finegan, J 2004, The rigorous customer-complain, Harvard Business Review12 Leornard, A 2001, The service Driven Company, Harvard Business Review 69 Mitchell, M 2007, Union organization Trend in the Hospitality Industry, Retrieved from http://www.4hoteliers.com/4hots_fshw.php?mwi=2363 on 10th May 2008 Rahul, J 2005, Corporate Reputation, John Willey, New York